Consumer Information

Clients have the right to request access to their health care records.

To request your records:

1.   Submit a written request by email.

2.   Include your full name, date of birth, contact information and the specific records you are requesting.

3.   Requests may be subject to identity verification and applicable fees as permitted by law.

4.   Records will be provided within the timeframe required by Texas law.

If you have questions about requesting records, please contact the practice directly using the contact information listed on this website.

If records are requested on behalf of another individual, documentation verifying legal authority is required. Examples include guardianship documentation or medical power of attorney.

Identity verification may be required to protect client privacy and confidentiality in accordance with applicable state and federal laws.

Texas Office of the Attorney General – Consumer Protection Division

File a complaint online at:

https://www.texasattorneygeneral.gov/consumer-protection/file-consumer-complaint

Consumer Protection Hotline: (800) 621-0508

Mailing Address: PO Box 12548, Austin, TX 78711-2548

Texas Behavioral Health Executive Council (BHEC)

Oversees licensed mental health professionals in Texas.

Website: https://bhec.texas.gov

Phone: (800) 821-3205 or (512) 305-7700

Address: 1801 Congress Ave., Ste. 7.300, Austin, TX 78701